Order Cancellation

❌ Order Cancellation Policy

🔁 How can I cancel an order?

You can cancel your order within 1 hour of placing it by using the cancellation link in your order confirmation email.
Scroll down to the “Changed Your Mind?” section and follow the steps provided.

If more than 60 minutes have passed, please email us at:
📧 contact@castifyipt.com
We’ll do our best to assist you with an alternative solution.

🛑 I accidentally canceled my order — can I resume it?

Once an order is canceled, it cannot be resumed. If you still wish to receive the service, please place a new order through the website.

For questions, feel free to contact us at:
📧 contact@castifyipt.com

📩 I canceled my order but didn’t receive a confirmation. Was it really canceled?

If you canceled your order using the link in the confirmation email, you should receive a cancellation confirmation email shortly after.

If you haven’t received it, contact us at:
📧 contact@castifyipt.com
Make sure to include your original order number so we can check it for you.

🚫 I don’t see a cancel option — how can I cancel my order?

If your order includes a gift card or if the self-cancellation option is unavailable, please reach out to us immediately:

📧 contact@castifyipt.com
Include your order number and the details of your cancellation or change request.

We’re here to help!